Please see the notice below regarding NIH modules such as Commons and Assist.
Erika Blossom, CRA
Senior Contract & Grant Officer
Sponsored Projects Administration
Office of Research
University of California, Irvine
141 Innovation Drive, Suite 250
Irvine, CA 92697-7600
PH: (949) 824-2237
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eRA Alert: eRA Modules Affected by Intermittent Network Outages
Thursday, May 9, 2019
eRA modules have been impacted by intermittent network outages affecting the greater DC Metro area. These outages have resulted in the inability to access the eRA modules, such as eRA Commons, ASSIST, IAR, etc., and NIH websites.
If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.
Division of Communications and Outreach
NIH Office of Extramural Research
Need Help?Check out self-help resources on the Help pagebefore submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469. The Service Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET.
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