All NIH ERA modules and website are back up and running.
Erika Blossom, CRA
Senior Contract & Grant Officer
Sponsored Projects Administration
Office of Research
University of California, Irvine
141 Innovation Drive, Suite 250
Irvine, CA 92697-7600
PH: (949) 824-2237
E-mail:
http://www.research.uci.edu/
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From: eRA Information – Public <ERA-INFORMATION-L@LIST.NIH.GOV> On Behalf Of eRA Communications Office
Sent: Thursday, May 9, 2019 10:54 AM
To: ERA-INFORMATION-L@LIST.NIH.GOV
Subject: eRA Update: eRA Modules Back to Normal as Network Issue Resolved
eRA Update: eRA Modules Back to Normal as Network Issue Resolved
Thursday, May 9, 2019
The intermittent area network issue is reported to be resolved. All eRA modules and NIH websites are functioning normally again.
Original message below sent Thursday, May 9, 2019 at 11:45 a.m. ET.
eRA Alert: eRA Modules Affected by Intermittent Network Outages
Thursday, May 9, 2019
eRA modules have been impacted by intermittent network outages affecting the greater DC Metro area. These outages have resulted in the inability to access the eRA modules, such as eRA Commons, ASSIST, IAR, etc., and NIH websites.
If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.
Joe Schumaker
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Service Desk. Check out self-help resources on the Help pagebefore submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469. The Service Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
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