NIH eRA Update: eRA Modules Back to Normal as Network Issue Resolved

All NIH ERA modules and website are back up and running.

Erika Blossom, CRA
Senior Contract & Grant Officer

Sponsored Projects Administration
Office of Research

University of California, Irvine
141 Innovation Drive, Suite 250

Irvine, CA  92697-7600
PH:  (949) 824-2237

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From: eRA Information – Public <ERA-INFORMATION-L@LIST.NIH.GOV&gt; On Behalf Of eRA Communications Office
Sent: Thursday, May 9, 2019 10:54 AM
Subject: eRA Update: eRA Modules Back to Normal as Network Issue Resolved

eRA Update: eRA Modules Back to Normal as Network Issue Resolved

Thursday, May 9, 2019

The intermittent area network issue is reported to be resolved. All eRA modules and NIH websites are functioning normally again.

Original message below sent Thursday, May 9, 2019 at 11:45 a.m. ET.


eRA Alert: eRA Modules Affected by Intermittent Network Outages

Thursday, May 9, 2019

eRA modules have been impacted by intermittent network outages affecting the greater DC Metro area. These outages have resulted in the inability to access the eRA modules, such as eRA Commons, ASSIST, IAR, etc., and NIH websites.

If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.

Joe Schumaker

eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research

Questions? Please contact the eRA Service Desk. Check out self-help resources on the Help pagebefore submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469. The Service Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET

Help us improve our communications; send your suggestions and feedback to or call 301-435-8185.

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