eRA Alert: Intermittent NIH Log-in Issue Affecting Some eRA Services

Thursday, June 14, 2012

Users may be experiencing intermittent log-in issues with some eRA
services. Once logged in, there may also be sporadic slowness that also
relates to this issue.

If system issues prevent you from meeting NIH administrative deadlines,
please remember to follow our Guidelines for Applicants Experiencing
System Issues
http://grants.nih.gov/grants/ElectronicReceipt/support.htm#guidelines
.

We are sorry for any inconvenience.

eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research

Questions? Please contact the eRA Help Desk. Check out self-help
resources on the Help page http://era.nih.gov/help/ before submitting
an online ticket; or call Toll-free: 1-866-504-9552, Phone:
301-402-7469, TTY: 301-451-5939; or email helpdesk@od.nih.gov
file:///\odapps4eraORIS_CommunicationseRA%20CommunicationsDeployme
nt%20CommunicationsJuly%202011helpdesk@od.nih.gov> . The Help Desk
hours are Mon-Fri, 7 a.m. to 8 p.m. ET

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