An issue in KR was recently reported in which for certain KR documents, the attachments included on the Attachments section could not be accessed – you would get an error when trying to view or download the attachments.
The cause of the issue has been found. When you copy a proposal document, you are presented with the option to copy over the attachments. If you choose not to copy over the attachments – meaning you do not check the box, the system would then ‘delete’ the attachments from the original proposal document:
Our IT group is working hard to find a solution to this issue.
In the meantime, to prevent attachments in the old proposal from being deleted, when copying a proposal – always select to Include the Attachments. Then, once copied to the new proposal document, you can delete the attachments by clicking on the trash can icon:
We will notify you once a fix for this has been deployed.
If you have any questions or concerns, please contact the ERA Team at firstname.lastname@example.org.
Jonathan K. Lew, MPA
UCI Office of Research