Please see important notice below regarding NIH eRA systems being down from 3 P.M. to 6:30 P.M. (Pacific) For Critical Maintenance Today.
From: eRA Information – Public <ERA-INFORMATION-L@LIST.NIH.GOV> On Behalf Of eRA Communications Office
Sent: Wednesday, January 15, 2020 1:00 PM
Subject: eRA Information: All eRA Modules and Websites Unavailable Thursday, January 16 from 6 P.M. to 9:30 P.M. For Critical Maintenance
eRA Information: All eRA Modules and Websites Unavailable Thursday, January 16 from 6 P.M. to 9:30 P.M. For Critical Maintenance
Wednesday, January 15, 2020
eRA will perform emergency maintenance on Thursday, January 16, 2020 from 6:00 P.M. to 9:30 P.M. This maintenance has been mandated by the Department of Health and Human Services (HHS) to address critical Windows vulnerabilities. As a result, all eRA modules (eRA Commons, ASSIST, IAR, iEdison) and the eRA website (https://era.nih.gov/) will be unavailable during the maintenance window.
If you feel the maintenance downtime impacts your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.
We are sorry for any inconvenience.
eRA Communications & Documentation Team
Division of Communications and Outreach
NIH Office of Extramural Research
Questions?Please contact the eRA Service Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469.
Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback toeRACommunications@mail.nih.gov“>eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at https://era.nih.gov/news
Check out the Help & Tutorial pages for eRA Commons video tutorials, presentations and FAQs
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