FW: eRA Information: All eRA Modules and Websites Unavailable Thursday, January 16 from 3 P.M. to 6:30 P.M. (Pacific) For Critical Maintenance

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Please see important notice below regarding NIH eRA systems being down from 3 P.M. to 6:30 P.M. (Pacific) For Critical Maintenance Today.

From: eRA Information – Public <ERA-INFORMATION-L@LIST.NIH.GOV> On Behalf Of eRA Communications Office
Sent: Wednesday, January 15, 2020 1:00 PM
To: ERA-INFORMATION-L@LIST.NIH.GOV
Subject: eRA Information: All eRA Modules and Websites Unavailable Thursday, January 16 from 6 P.M. to 9:30 P.M. For Critical Maintenance

eRA Information: All eRA Modules and Websites Unavailable Thursday, January 16 from 6 P.M. to 9:30 P.M. For Critical Maintenance

Wednesday, January 15, 2020

eRA will perform emergency maintenance on Thursday, January 16, 2020 from 6:00 P.M. to 9:30 P.M.  This maintenance has been mandated by the Department of Health and Human Services (HHS) to address critical Windows vulnerabilities.  As a result, all eRA modules (eRA Commons, ASSIST, IAR, iEdison) and the eRA website (https://era.nih.gov/) will  be unavailable during the maintenance window.

If you feel the maintenance downtime impacts your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk at toll-free: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.

We are sorry for any inconvenience. 

Joe Schumaker

eRA Communications & Documentation Team

Division of Communications and Outreach

NIH Office of Extramural Research

Questions?Please contact the eRA Service Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469.

Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET

 

Help us improve our communications; send your suggestions and feedback toeRACommunications@mail.nih.gov“>eRACommunications@mail.nih.gov or call 301-435-8185.

To read other recent articles and messages, please visit our Latest News page at https://era.nih.gov/news

Check out the Help & Tutorial pages for eRA Commons video tutorials, presentations and FAQs

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Erika Blossom, CRA
Senior Contract & Grant Officer


Sponsored Projects Administration
Office of Research

University of California, Irvine
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