Greetings Cayuse User Community,
Our SaaS Operations team has identified and implemented a fix for the issue identified this morning that is preventing customers from accessing the Cayuse Research Suite. As of 10:45AM Pacific time (1:45PM ET), they are completing final checks to ensure stability moving forward and have begun bringing everything back online.
Final checks and the process to bring all systems back online are estimated to take about 90 minutes, which means we anticipate access to the Research Suite will be restored by approximately 12:30PM Pacific time (3:30PM ET). If this estimate changes, we will notify you immediately.
We know several of you have proposal submissions for today, and everyone is working with that deadline in mind. I will send out a final communication once everything is back online and confirmed working.
Your Research Suite Experts,
Desiree & Cayuse, LLC
Product Support Manager