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Research administrators live with dual roles, serving to facilitate our investigators’ research while also monitoring compliance with sponsor and university regulations. The work we do to assist investigators with their proposals and awards helps build a relationship that engenders trust. That trust, however fragile, supports our interactions when difficult communications are necessary. Trust is definitely the starting point for potentially contentious meetings, but it is not sufficient by itself. If conflict, anger, or resentment arise, research administrators will need tools to listen to each investigator’s perspective, to calmly convey their own messages, to gain understanding of opposing positions, and to offer options to investigators. This session will provide insight into the special pressures facing our investigators; offer suggestions on building positive relationships; discuss ideas for handling instances of conflict and anger; and present tips for best practices in your communications. The webinar will include time for questions, suggestions, and anecdotes.
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