Dear Colleagues:
Please note the below important message from NIH about a known issue viewing Grants.gov applications in eRA Commons. Please re-distribute this message to relevant faculty and researchers in your unit.
Thank you.
Greg Ruth
Communications Manager
Office of Research
eRA Alert: Intermittent Issues Viewing eApplication Image in NIH eRA Commons
We have confirmed that some applicants who have submitted their grant applications through Grants.gov to NIH are unable to view the resulting assembled application image in eRA Commons.
Scenario:
- Applicant finds their submission in eRA Commons. The submission shows an Application ID (e.g. AN1234567).
- Applicant follows Application ID link to the detailed status screen. No application documents (e.g., e-Application, Appendix, eSubmission Cover Letter) are available in the Other Relevant Documents section of the detailed Status Information screen.
If you encounter this situation, please contact the eRA Commons Help Desk immediately. Applicants that follow our Guidelines for Applicants Experiencing System Issues will not be penalized for confirmed system issues. Given that today is a standing due date for small business applications, you may want to take advantage of our web ticketing system.
eRA Communications
Division of Communications and Outreach
NIH Office of Extramural Research
Questions?Please contact the eRA Help Desk. Check out self-help resources on theHelp page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469 The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
