Dear Colleague,
Please see the important notice below from NIH regarding impacted performance in their eRA Modules due issues with Amazon Web Services.
Please let the ERA Team know if you are encountering any issues.
Thank you,
The ERA Team
December 7, 2021
Amazon Web Services (AWS) is currently having issues with storage, which impacts the entire Eastern region. This, in turn, is impacting users of eRA Commons, IAR, and ASSIST, who may not be able to view, retrieve or upload documents (including for example submission of reference letters or upload of critiques) or to successfully submit grant applications. Notification processing is also impacted with e-mail notifications (incoming and outgoing) experiencing significant delays.
We are actively monitoring the issue and will keep you updated as soon as we learn more.
If you feel the issue has impacted your ability to submit on time to NIH due dates, please follow our guidelines for dealing with system issues. You can take advantage of our online ticketing system or call the eRA Service Desk toll-free at: 1-866-504-9552, phone: 301-402-7469. It is acceptable to list multiple impacted applications in the same ticket.
We are sorry for the inconvenience.
(eRA) electronic Research Administration (eRA)
NIH Office of Extramural Research