Dear Cayuse Users:

You may have experienced issues with Cayuse 424 this morning. Please see the notice below from Evisions. Contact ERA Support (era@research.uci.edu) if you have any questions or concerns.

Alison

Alison Yeung, CRA

Business Analyst

Electronic Research Administration

UCI Office of Research

From: cayuse424-bounces@admin.cayuse424.com [mailto:cayuse424-bounces@admin.cayuse424.com] On Behalf Of Desiree Gregory
Sent: Wednesday, March 22, 2017 10:27 AM
To: Desiree Gregory <Desiree.Gregory@Evisions.com&gt;
Subject: [Cayuse 424 Users Listserv] Resolved: *Alert* Cayuse 424 unavailable for some customers
Importance: High

Hello Again Cayuse 424 User Community,

Our Engineering team reports that this issue is now resolved and Cayuse 424 is working as expected. We apologize for any inconvenience this behavior may have caused for you and your team.

If you are still having trouble accessing Cayuse 424, please open a ticket with the HelpDesk, here.

Your Cayuse 424 Experts,

Desiree & Evisions, Inc.

Desireé Gregory
Product Support Manager, Research Suite

(503) 297-2108 x226

From: cayuse424-bounces@admin.cayuse424.com [mailto:cayuse424-bounces@admin.cayuse424.com] On Behalf Of Desiree Gregory
Sent: Wednesday, March 22, 2017 10:46 AM
To: Desiree Gregory <Desiree.Gregory@Evisions.com&gt;
Subject: Re: [Cayuse 424 Users Listserv] Resolved: *Alert* Cayuse 424 unavailable for some customers
Importance: High

Hello Cayuse 424 User Community,

A handful of customers have reported a reoccurrence of this morning’s issue. To recap: Some users at some institutions are reporting that they get one of two error messages when attempting to access Cayuse 424:

“This page cannot be displayed” or

“Unknown or unusable identity provider”

Engineering is investigating to better understand what is at the root of this issue and find a permanent solution. I will provide an update as soon as I have more information. We are aware that there are several deadlines today and are giving this issue the highest priority. Thank you for your patience.

Your Cayuse 424 Experts,

Desiree & Evisions, Inc.

Desireé Gregory
Product Support Manager, Research Suite

(503) 297-2108 x226

From: Desiree Gregory
Sent: Wednesday, March 22, 2017 9:41 AM
To: Desiree Gregory <Desiree.Gregory@Evisions.com>
Subject: *Alert* Cayuse 424 unavailable for some customers
Importance: High

Greetings Cayuse 424 User Community,

Support is receiving scattered reports of some users being unable to access Cayuse 424. The behavior is not consistent across individual customers – Some users can log in and others get a “This page cannot be displayed” message. Engineering is investigating the behavior and I will provide an update as soon as we have more information to report.

If you have any questions or concerns, please open a ticket with the HelpDesk here.

Your Cayuse 424 Experts,

Desiree & Evisions, Inc.

Desireé Gregory
Product Support Manager, Research Suite

(503) 297-2108 x226

 

Need help? Open a ticket here: helpdesk

 

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