Important information from NIH eRA regarding application submissions. Please read and redistribute the below as appropriate.
Thank you.
Greg Ruth
Communications Manager
Office of Research
From: ESubmission Update to Organization Officials [mailto:ERA_COMMONS_ADMIN-L@list.nih.gov] On Behalf Of eRA Communications Office
Sent: Wednesday, October 22, 2014 12:55 PM
To: ERA_COMMONS_ADMIN-L@list.nih.gov
Subject: eRA Information: In Case of System Errors, Please Refrain From Submitting Again
eRA Information: In Case of System Errors, Please Refrain From Submitting Again
Wednesday, October 22, 2014
eRA has been experiencing some intermittent system issues when processing application submissions. We are proactively catching and reprocessing applications that are receiving system errors, whenever possible, within an hour of their submission. If you receive a system error, please refrain from submitting the application again. We will reprocess it. But please be sure to contact the helpdesk if you have any concerns, or if you fear the delay will result in a late submission.
Reprocessing applications may result in additional automated email communications from eRA. Be sure to attend to any message with the subject line that prompts “Action is required to complete your application submission – application errors and warnings” or “Action required to complete submission – Missing or invalid eRA Commons username”.
Remember, NIH has processes in place to protect applicants who experience confirmed problems with Federal systems that are beyond their control. If a system issue threatens the on-time submission of your application, it is imperative that you follow our Guidelines for Applicants Experiencing System Issues to ensure your submission receives appropriate consideration. This process includes contacting the eRA Commons Help Desk by the due date to report your issue and document your good-faith effort to submit on time. Once we confirm that a system issue exists, the eRA help desk will work with you to determine the best path forward.
Thank you for your patience. We are working to resolve this issue as quickly as possible.
Joe Schumaker
eRA Communications
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.
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