NIH is reporting eRA system issues due to a high-volume of application submissions. Please read below and redistribute this message to your faculty and researchers in your area.
Office of Research
From: ESubmission Update to Organization Officials [mailto:ERA_COMMONS_ADMIN-L@list.nih.gov] On Behalf Of eRA Communications Office
Sent: Monday, September 08, 2014 11:17 AM
Subject: eRA Alert: System Issue Affecting Submissions to NIH
eRA Alert: System Issue Affecting Submissions to NIH
Monday, September 8, 2014
The NIH eRA team is seeing an unusually high number of applications encountering ‘System Issues’ upon submission . If you encounter a system issue that impacts your ability to submit on time, please refrain from submitting again and follow our standard Guidelines for Applicants Experiencing System Issues for guidance.
The NIH eRA Production Support team is proactively identifying and reprocessing applications that encounter system issues. Applications are typically identified and reprocessed within 2 hours of submission. Due to this reprocessing, you may see subsequent email notifications for the same application. You will know the application has reprocessed successfully if you receive a notification indicating you should check your application in eRA Commons, you can access a list of errors/warnings in eRA Commons for your submission or if you can access your application image in eRA Commons.
We are working to identify and address the cause of the issue as soon as possible. We will provide updated information as soon as possible.
We are sorry for any inconvenience it may cause.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
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