eRA Enhancement: Check Out the ALL NEW eRA Commons Online Help From Screens
Thursday, November 14, 2013
We are pleased to let you know that a brand new eRA Commons Online Help is now available from the eRA Commons screens. No need to reach for that bulky user guide. Simply click on the question marks on any Commons screen and you will be taken to the new help for that particular topic (see example of Status – General Search screen below).
Figure above: Screenshot of Status – General Search screen, with the question mark that leads to the online help.
This searchable, easy to use online help includes general information, step-by-step instruction, and screenshots to help you navigate and work with the system. Certain topics contain links to guide notices and policy information or to related user guides (where applicable).
The first topic titled About the Help System offers a useful reference explaining the features found in the online help, including navigation, links, search bar, and hidden/displayed images. It is worth noting that you can access the entire help system for eRA Commons from this link. You do not need to be logged into Commons to access the information.
Hand in hand with the creation of the Commons Online Help is a new version of the eRA Commons User Guide in PDF format. You can access the updated guide, as well as individual guides to Commons modules, at the following site: http://era.nih.gov/commons/user_guide.cfm.
We welcome your feedback on this online help. Suggestions for specific improvements are particularly welcome. Please send any comments to email@example.com.
We look forward to hearing from you.
Division of Communications and Outreach
NIH Office of Extramural Research
Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email firstname.lastname@example.org. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET
Help us improve our communications; send your suggestions and feedback to eRACommunications@mail.nih.gov or call 301-435-8185.
To read other recent articles and messages, please visit our Latest News page at http://era.nih.gov/news_and_events/index.cfm.
Check out theeRA Training pages for eRA Commons demos, presentations and FAQs
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